L-3 EOTech will meet or exceed our customers' requirements for world class products and services through our commitment to quality and our quest for continuous improvement.
Customer Satisfaction with the Highest Standards
It is the goal of L-3 EOTech to provide internal and external customers with the highest quality products and services. Quality and continuous improvement are the guiding principles for each and every employee.
- Marketing will develop product requirements that reflect the needs of the market and a global customer base and will position products in a professional manner.
- Sales will be conducted with courtesy and integrity to ensure that the products and services we provide satisfy the customer's needs.
- Engineering will provide timely, state-of-the-art, high quality solutions that meet customer requirements.
- Quality Assurance will objectively verify product quality to ensure customer satisfaction.
- Manufacturing will ensure that product components are of high quality and that the goods manufactured meet or exceed product specifications.
- Order Processing will provide prompt, responsive, and accurate delivery of products and billing information.
- Customer Support will provide courteous, prompt, and accurate resolution of customer satisfaction.
All of these activities result in high quality products and services that establish a loyal base. Every employee action has implications that reflect the actual and perceived quality delivered by L-3 EOTech. Every employee accepts responsibility for that quality.