Returning Product For Repair
Prior to sending your product in for repair, please review the Troubleshooting, FAQs, and Documentation Sections. You may be able to explain or solve the issue you're having without having to send your sight in for repair.
If you have a broken component, please look at the different Replacement Parts to see if you are able to self-service your sight.
If you have determined that you are unable to service your sight and wish to send it in for repair, please use the following steps:
- Please fill out the Return Authorization Request Form and print 2 copies of the confirmation page: one to include with the shipment and one for your records.
- Wait for a response from our Customer Support Team. You will receive an e-mail confirmation within 24-48 business hours (usually the same business day) with a Return Authorization Number and detailed directions for sending in your sight. If any out of warranty charges apply, you will also be notified at this time. If payment is required for the repair, please include a check or money order made payable to "L-3 EOTech".
- Pack the sight and ship with the "EOTech RMA Form". All additional information will be included with the RMA instructions.
* Please DO NOT ship any mounts, quick-releases or other aftermarket products with your sight. EOTech does not accept responsibility for their damage or loss.