Returning Product For Repair
Prior to sending your product in for repair, please review the Troubleshooting, FAQs, and Documentation Sections. You may be able to explain or solve the issue you're having without having to send your sight in for repair.
If you have a broken component, please email Repair & Service to request a replacement, and let them know what part specifically is broken. Repair & Service will respond to the email within 1 business day and let you know if there is any charge for the replacement parts.
Once you have determined that you will have to get the sight in for repair, please use the following steps to complete the process:
- Click on this link to the Return Authorization Request Form. This will allow you to email a formal request for repair and print 2 copies of the form: one to include with the shipment and one for your records.
- Wait for a response from Repair & Service. You will receive a reply via email within 1 business day (usually the same business day) with a Return Authorization Number (referred to as a RA#) to include with the sight. Fill this in the appropriate space on the Request For Return Authorization Number form. In addition to the RA#, Repair & Service will provide you with a quote on any cost (if applicable) and the current estimated turn around time for repair. If payment is required for the repair, please include a check or money order made payable to "L-3 EOTech". You can also pay by Visa or Mastercard. If you choose to pay by credit card, DO NOT include credit card information in the package with the sight. Repair & Service will contact you to obtain the information when the sight is received at the factory.
- Pack the sight* and ship with the RA# form. Send the package to following address:
Attn: Service Dept: RA# (insert RA# here)
1201 E. Ellsworth Road
Ann Arbor, MI 48108
* DO NOT ship any mounts, quick-releases or other aftermarket products with your sight. EOTech does not accept responsibility for their damage or loss.