Contacting Repair & Service
Repair & Service Needs
Prior to contacting EOTech's Repair & Service Department, please ensure that you have reviewed the sections on Troubleshooting, FAQs, and Documentation. Possibly, your questions may be answered in these areas.
Here are additional areas that Repair & Service may be able to assist you in:
- Status of a repair/Obtaining a Return Authorization Number via phone
- Package tracking information
- Post-sales inquiries
- Technical Questions not covered in the FAQs section
- Other miscellaneous questions or concerns
Repair & Service Contact Info
For any of the areas mentioned, please contact Repair & Service, 9am (0900) - 4pm (1600) hrs, Monday - Friday, Eastern Standard Time, U.S.A. L-3 EOTech is closed every other Friday.
- Email: Michael.Kroll@L-3com.com
- Phone: 734.572.2176, and when prompted, select Post Sales Product Support (#8)
- Fax: 734.741.8221
All emails, phone calls, and faxes will usually be responded to on the same business day. If the communication is received outside of normal business hours, the communication will be responded to the following business day.
If you have a pre-sales inquiry please call 734.572.2176, and when prompted, select Sales (#1).
When shipping to EOTech's Repair & Service Department, please use the following address line:
Attn: Repair & Service Dept., RA# ______ (if applicable)
1201 E. Ellsworth Road
Ann Arbor, MI 48108
If not shipping to the Repair & Service Department, please use the appropriate Attn: line. All EOTech shipping and receiving takes place at this address.